No payment is accepted during the friends preview. These rules apply when paid plans open.
Cancel a subscription
Cancel before the next renewal through Manage subscription in your account, or email ask@sunyata.systems from the address used to sign in. Cancellation stops future renewals and takes effect at the end of the current paid period; access already paid for remains available through that period.
Eligible refunds
Email us within fourteen days of the charge. We refund a paid period if no completed paid sitting has been delivered in that period. We also refund duplicate or unauthorized charges and a paid sitting that we failed to deliver because of our system.
Normally not refundable
Free uses have no charge to refund. A paid period is normally not refundable after a completed paid sitting has been delivered, or after fourteen days when the period has been used or ended. If a card dispute is already open for the same charge, we respond through that process instead of issuing a second refund.
How refunds are processed
Include the Google email used to sign in and the payment reference. We aim to reply within seven days. Approved refunds return to the original payment method. Mandatory consumer rights continue to apply.